Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
What is The Warranty Policy?
We provide warranty service for certified products purchased from the official CONQUERALL Store website. Services include:
* 2-year limited free warranty repair.
* 3-months free replacement.
* 1-month free return.
How long will delivery take?
To estimate when your parcel will arrive, please consider the following two factors:
1. Handing time for the product (e.g. Usually leaves our warehouse within 1-2 business days)
2. Shipping method. (DHL, UPS, FEDEX express would cost about 5-10 business days. Airmail Post will cost 15-25 business days for most countries. Shipping by sea will cost more than 30 days. )
If need more details please kindly contact us. We will make a response within 24 hours.
Are my personal and payment details secure?
CONQUERALL guarantees to our customers that we will provide necessary security measures to protect their personal and payment information, such as encryption protocols and secure payment gateways.
Where can I view my sales receipt?
To view your sales receipt, you should check the email associated with your purchase. Additionally, you may find a printed copy of the receipt included in the packaging of your purchased item. If you are unable to locate the receipt or need assistance, please contact us directly for further help.
Do you offer discounts or promotions?
CONQUERAL carries out promotions every quarter, including price discounts, coupon codes or special offers, Christmas season promotions, and Loyalty program offers.
How do I subscribe to the newsletter?
Subscribing to our newsletter is a great way to stay updated on the latest news, offers, and promotions from our CONQUERALL. Here’s how you can subscribe:
1. Navigate to the footer of our website.
2. Look for a link or widget stating “Newsletter”.
3. Click on the widget to be directed to the newsletter subscription page.
4. Fill out the required fields, including your email address.
5. Submit the form or click on the “Subscribe” button.
Once you’ve successfully subscribed, you may receive a confirmation email asking you to verify your subscription. Be sure to check your spam or promotions folder if you don’t see the email in your inbox. Feel free to reach out to our customer support team if you encounter any difficulties or have any additional questions.
Payment Information
What payment methods do you accept?
We support the various payment options available such as credit/debit cards, PayPal, T/T, Google Pay, and any other relevant payment methods.
I Forgot My Login Password, What Should I Do?
If you’ve forgotten your login password, don’t worry! You can usually reset your password using the “Forgot Password” feature.
1. Press the "Login/Register" on the top of the page.
2. Press "Lost your password" on the bottom page.
3 On the password reset page, you may be asked to enter your email address or username associated with your account. Provide the required information.
4. You will receive an email containing instructions on how to reset your password. Check your inbox, as well as the spam or junk folder, if you don’t see the email.
5. You will be directed to a page where you can enter a new password for your account. Choose a strong, unique password and confirm it.
After setting a new password, save the changes and proceed to log in with your updated credentials.
How can I return an item?
At CONQUERALL we understand that sometimes returns are necessary. We strive to make the return process as easy and convenient as possible for our valued customers. If you need to return an item, please get in touch with our dedicated Customer Support team to initiate the return process. You can reach us through our website, email, or phone. Our friendly representatives will guide you through the process and address any concerns or questions you may have.
Will I receive the same product that I see in the picture?
After receiving your order, our warehouse colleagues will pick and inspect the goods as soon as possible. It will only be shipped after it is completely correct.
If there are any concerns or discrepancies upon receiving the item, it’s best to reach out to us for assistance and to address the issue. Our team will be able to provide you with the most accurate information regarding the product and its features.
Can the country receiving the shipment be different than the country of purchase?
Yes, it is typically possible for the country receiving the shipment to be different from the country of purchase. This is known as an international or cross-border shipment. Many online retailers offer international shipping options, allowing customers to purchase products from one country and have them delivered to another.
When placing an order with a different shipping country, here are two things to keep in mind:
Shipping Costs and Customs: Understand that international shipping costs may be higher compared to domestic shipping. Additionally, be aware that when shipping across borders, the package may be subject to customs duties, taxes, or other import fees. These additional costs are typically the responsibility of the buyer.
Address Format: Ensure you provide the correct shipping address in the destination country, including the proper format and any necessary postal codes or region codes.
Orders and Returns
How can I track my order?
After the order is completed, you will receive an email stating that the order has been completed. It will include tracking number and tracking website.
Can I cancel or modify my order?
We are very sorry, once your order is confirmed, it can’t be modified on the page.
If you are sure that you need to modify/cancel your order, please contact the online after-sales service. In the event that your order has not been shipped, we will try our best to meet your needs.
Do I Need a Account to Place an Order?
We sincerely invite you to visit the homepage and click “Login/Register” at the top right, and register as a member to order what you want. Moreover, You can check CONQUERALL Store Membership Levels and Benefits for more information.
You can also place order and make payment with the Quick checkout
Do you offer international shipping?
CONQUERALL offers different modes of transportation, including express delivery, air freight, sea freight, and railway transportation.
We will determine as per the product, packaging weight and volume, destination, and remoteness based on the delivery time required by you. For more detailed information, please refer to the product shipping instructions or contact us.
Apply for a refund, where will the money be returned to? When is payment due?
1. After the warehouse confirms the receipt of your returned goods, we will complete the refund within 1-2 working days, and the period for your payment to the account is 2-5 working days.
2. In order to ensure the security of the customer account, if the payment method you use is an online payment tool, your refund will be returned to the original payment account by default.
