Contact us

info@myconquerall.com

We provide warranty service for certified products purchased from the official CONQUERALL Store website. Services include:
* 3-year limited free warranty repair.
* 3-months free replacement.
* 1-month free return.

To estimate when your parcel will arrive, please consider the following two factors:
1. Handing time for the product (e.g. Usually leaves our warehouse within 1-2 business days)
2. Shipping method. (DHL, UPS, FEDEX express would cost about 5-10 business days. Airmail Post will cost 15-25 business days for most countries. Shipping by sea will cost more than 30 days. )
If need more details please kindly contact us. We will make a response within 24 hours.

At CONQUERALL we understand that sometimes returns are necessary. We strive to make the return process as easy and convenient as possible for our valued customers. If you need to return an item, please follow the steps outlined below:

Step-by-Step Guide:

Prepare your Proof of Purchase:
Locate the original sales receipt or any other proof of purchase. This will help us verify your purchase and streamline the return process.

Contact our Customer Support:
Get in touch with our dedicated Customer Support team to initiate the return process. You can reach us through our website, email, or phone. Our friendly representatives will guide you through the process and address any concerns or questions you may have.

Follow the Return Instructions:
We will provide you with detailed instructions on how to return the item. This may include packaging the item securely, completing any necessary forms, and affixing provided return labels, if applicable.

Ship the Item:
Use a reliable shipping method to return the item to us. It’s recommended to choose a shipping option that provides tracking and insurance for your peace of mind. Remember to retain proof of shipment.

Tracking and Refunds:
Once we receive the returned item, we will verify its condition and process your return accordingly. You will be notified of the status of your return, and if eligible, a refund will be issued to your original payment method.

We value your satisfaction and want to make the return process as hassle-free as possible. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team.

Our shipping rates for international orders are based on the package weight and volume, shipping method, destination and remoteness, and also the delivery time required by you. Need more details please kindly check the item shipping description or contact us.

You can track the order by the tracking number that was sent to you, or track it on the top of the store page.