We provide warranty service for certified products purchased from the official CONQUERALL Store website. Services include:
* 2-year limited free warranty repair.
* 3-months free replacement.
* 1-month free return.

After receiving your order, our warehouse colleagues will pick and inspect the goods as soon as possible. It will only be shipped after it is completely correct.

If there are any concerns or discrepancies upon receiving the item, it’s best to reach out to us for assistance and to address the issue. Our team will be able to provide you with the most accurate information regarding the product and its features.

To estimate when your parcel will arrive, please consider the following two factors:
1. Handing time for the product (e.g. Usually leaves our warehouse within 1-2 business days)
2. Shipping method. (DHL, UPS, FEDEX express would cost about 5-10 business days. Airmail Post will cost 15-25 business days for most countries. Shipping by sea will cost more than 30 days. )
If need more details please kindly contact us. We will make a response within 24 hours.

To view your sales receipt, you should check the email associated with your purchase. Additionally, you may find a printed copy of the receipt included in the packaging of your purchased item. If you are unable to locate the receipt or need assistance, please contact us directly for further help.

At CONQUERALL we understand that sometimes returns are necessary. We strive to make the return process as easy and convenient as possible for our valued customers. If you need to return an item, please follow the steps outlined below:

Step-by-Step Guide:

Prepare your Proof of Purchase:
Locate the original sales receipt or any other proof of purchase. This will help us verify your purchase and streamline the return process.

Contact our Customer Support:
Get in touch with our dedicated Customer Support team to initiate the return process. You can reach us through our website, email, or phone. Our friendly representatives will guide you through the process and address any concerns or questions you may have.

Follow the Return Instructions:
We will provide you with detailed instructions on how to return the item. This may include packaging the item securely, completing any necessary forms, and affixing provided return labels, if applicable.

Ship the Item:
Use a reliable shipping method to return the item to us. It’s recommended to choose a shipping option that provides tracking and insurance for your peace of mind. Remember to retain proof of shipment.

Tracking and Refunds:
Once we receive the returned item, we will verify its condition and process your return accordingly. You will be notified of the status of your return, and if eligible, a refund will be issued to your original payment method.

We value your satisfaction and want to make the return process as hassle-free as possible. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team.